We offer free next day delivery on all orders placed before 2pm. Parcels are shipped with DX.
Excluding Animal Shelters & Enclosures.
Is does not include Saturdays.
Large bulk orders are shipped on a pallet & sometimes a faster delivery isnt an option.
We do not offer the express shipping option on our panels and animal enclosures. If you need this in a rush please contact us.
Our animal enclosures are all made to order! The lead time can be up to 6 weeks. Products only state that they are in stock so that you are able to purchase them online, this does not mean they are made and ready to ship.
Please see the top of our website or contact us for our current turn around times.
Deliveries can be up to 6pm on estimated day of delivery.
To areas such as highland and offshore postcodes we would need to quote for delivery.
The areas affect are: IV, AB, FK, KW, PA, PH, HS, KA, KW, ZE, PO 31-40, Isle of man, Chanel islands, Northern Ireland, EIRE and any other offshore address.
Panels are made to order and can take up to 6 working weeks for production before dispatch.
Our lead times are fluid and change depending on our current work load. For an accurate lead time please contact us.
Larger /heavier items are shipped by pallet / bulk side and also take up to 5 working days. Items delivered on a pallet are a curbside deliveries only. This means the pallet will be dropped onto your drive and left for you to unload. Where possible we do try to deliver our large runs ourselves with our own driver but this cannot be guaranteed.
Installation / Fitting Information
We offer a installation service for all of our animals runs at the time of delivery. The item will be delivered and put up by our own driver.
The fitting prices are listed on the product itself and have to be added on the drop down provided. The price is determine by what zone you live in. Please see below our zoning list to find out which zone your address applies to:
Zone 1: PE, CB, NR, IP
Zone 2: NN, MK, SG, CM, CO, NG, LN, LE, EN
Zone 3: HU, DN, S, DE, CV, OX, HP, SL, ME, SS
Zone 4: YO, LS, WF, HX, RD, OL, M, SK, ST, DY, CW, TF, WS, WV, B, GL, SN, RG, GU, RH, TN, CT, KT, RM, DA, WD, CR, IG.
Zone 5: PO (Mainland), BN, SO, BH, SP, CA, WN.
Zone 6: N, HA, NW, WC, EC, BR, SE, SW, W, UB, TW.
If you wish to purchase a run and have this fitted you would need to send us a photo of the area where this is going to make sure this is something we can offer. There must be easy access for the driver to carry the panels to the space and a flat and level surface with no obstructions for us to fit this.
For our 3 sided runs things such as drain and PVC pipes on the wall we would need to see a photo first to make sure this is something we can offer. We would also need plenty of space between the top of the window / door and any obstruction above such as soffits or guttering to fit a roof on a 3 sided run.
Standard items may be returned for refund within 7 days of receipt as long as they are unopened, undamaged and fit for resale.
The buyer will be liable for return postage as well as the initial postage cost if applicable and/or a 10% restocking fee.
Any damaged/faulty items must be reported to [email protected] within 24hrs of receipt. Any sign of damage with courier deliveries you MUST please sign "DAMAGED" on receiving item, signing "UNCHECKED" is not acceptable courier will assume from this accepted as delivered insurance void, signing "DAMAGED" you will be covered by replacement insurance, all parcels leave us immaculate so any damage to packaging will be caused in transit.
After this time we cannot process any claims. In the event of a damaged/faulty product please contact us straight away and we will advise as to the best course of action.
If you have any questions then please contact us